Auto acknowledgment email is currently sent only to primary contact / sender, can the system send auto acknowledgment email to CC users and automatically tag CC users on the contact card.

As a builder configuration user, I should be able to create multiple ‘Service Provider’ company from builder.

As a builder configuration user, under edit contract option, I should be able to change the ‘Service Provider’ company and I should be able to change the default permission i.e. service provider has full permission from builder.

When you delete an item from a context, you can no longer use the name that was deleted as it 'already exists'. We need to still be able to use this name.

Enate allow to me configure subject line in Builder but there is no option to use custom data .

in my COE team, i like to have control access to enate builder so only admin can configure global case/action and service line level data and standard user can clone from their and add local variant.

there are lots of cases in a service line and i like to have groupe some of them toghter and if this group data available in reporting DB then very useful for dashboarding.

When a user opens a Ticket or Case it is not instantly obvious which one you are working on. If the layout had a different colour scheme then it would be easier to understand that you were working on either a Ticket or Case or Action.

The ability to keep Actions / cases open for a certain period of time after Completion. It should be configurable.