Feature Suggestion

As a user, I would like to be able to figure out if and when the changes were made on Custom Card. What are the changes done? Who made the changes? When was it done? Last 2 are mostly available

Infosys team requested to Increase the size of the Notification popup in a larger size. this request

As a business user, I need the ability to select multiple companies for a single external contact. This is important because some external users are involved in different processes across various companies. I do not want to grant them "All Companies/Global" access, but I need the flexibility to associate them with the relevant companies they interact with.

When replying all to an email we would like to default in a BCC recipient to every email. In the same way that you can configure on the process level to add a BCC receipient on new work items.

As a user, I have a contact which interacts with multiple companies and I am aware what companies are associated with it. So by leaving the contact to GLOBAL scope allows the contact to be visible under unwanted customers too, so I would like to have an option to have a contact be associated with not just one but few more and they are not GLOBAL scoped

We are very excited to share that, as part of feature waves, we are refreshing the Work Manager user experience to improve the look and feel of the website while keeping existing capabilities intact. This new user experience will be released in stages through an alpha/beta program. A select few of you are invited to participate in this program to help shape the new version of Work Manager. We will continue to share updates here, so please stay tuned.

As a work manager user, I should have ability to pin or unpin a specific note / email so that this is on the top of the comms section. The pinned comms should be visible across Ticket, Case, Actions.

We currently have an extensive index of information that contain numerous fields and we want a search option specifically for the "Vendor Code" field. The requirement is user should be able to input a vendor code into a search form field and the system able to retrieve and display relevant information.

Draft folder Requirement

If emails are sent out by the service agent requesting for additional information/clarifications to the requestor and if a response is not received for the same, an option to send out any number of reminders automatically is required. On not receiving any response, the ticket should close automatically after a certain number of days. reminders data should be exported to WH so we can build a report on reminder volume in WM.