As Ops manager I would like to see 'remaining hours from SLA' for the work items which are on pause instead of blank values. This is 2nd part of functionality related to due date 'not set' work items.

When cloning a Case give the user the option of cloning local Action checklists

Ability to format the email text into either HTML, Plain Text or Rich text.

it will be cool if I can share my view with other team members so they don't need to create the same

allow me to save my filter criteria so I can use next time without starting from scratch again.

Currently we change the configuration in one of the process, which later after testing has to be cloned for the rest of clients. Currently we have to go each process and then clone.As a BA I would like to forcibly clone over-the-top of current Case configuration

As a Business Analyst I would like to have a different due date on each action packet even though the definition of the due date rule is the same so that I don't need to deploy multiple cases which increase maintenance cost.

Business needs to have multiple queue owner to manage people. Now only last person that edit owns it. The idea could be to have multiple "Primary Position" that manager could add their teams visible in the sidebar.

As a tester of the Enate configuration, I would like to have separate test people in the system to verify my outgoing emails from my business process without sending emails to my production users.

As a test user, I would like to set a Users' Manager to be different in Test Mode than in Live Mode so that testing does not have an impact on production