Feature Suggestion

Currently we can see the "donut" icons of colleagues in the "My team" area on the Work manager. For larger teams though it is hard to keep a view of the work of colleagues we work with most or colleagues we are supervising. It would be great to be able to pin a number of colleagues so their icons stay at the top

The canned response is specific to the email body, and the subject line remain unchanged. The subject line displayed will be the one configured in the email template within the process. This is the expected behaviour of the product. but it is not confusing that there is a field for configuring the subject on for any canned response. As user I would expect the subject line to be updated accordingly to the Canned Response selected. Enate vendor with the reference number 8033396-T.

Ability to rename files without having to download, rename and then update. Should be able to do this directly within the application, it should be a case of right-click on the file and rename. The file should not duplicate but the renaming file should be audited. The file can remain named the same in the background but there should be the new file name visible in enate and if downloaded (manually or via API) it should have the updated name Consider how this impacts files on emails but we do not want duplicates due to the renaming

As a user, I would like the option to use multiple signatures when drafting emails. This will allow me to select from configured signatures based on process requirements on Enate Environment.

Currently in the builder we input response email address, which is reflected on the email sent from Enate. However this email when received in outlook the same email address is shown in the grid instead of the Email Contact name. For long we are familiar with identifying emails by Email contact name and not with the email address. With email contact address being listed on the grid is leading to ignoring immediate actionable emails. We would want to see the email address contact name in recipient mailing application instead of address.

As a work manager user, I should have ability to pin or unpin a specific note / email so that this is on the top of the comms section. The pinned comms should be visible across Ticket, Case, Actions.

As a end user, i would like to load filename, status, last attempt, instructions in DWH. We need to analyze how many files processed successfully and failed due to integrations.

Please change the feedback emoji from 5 point scale to 10 point scale

Having resolution method and resolved date in Advanced search helps business to extract data

As a team lead, I would like to track the due dates based on the time - it was assigned to my queue or my category. We have a scenario where a team working under category A takes 2-3 days and passes the ticket to team B, so I would like to calculate the due date based on the time the category was changed and give additional days for Team B to work on. Currently this fails where we have a scenario where Team A consumes more time or allotted time for complete ticketing process to complete.