Process Name in Subcase List
Hi The current Subcases screen does not include the process name in the list, just included the packet Title, Reference. This makes it very hard to identify which subcases have been launched since all reference title will be same for Auto-Launched Subcases. Can we include the process name in the subcases list this will help a lot
Email footer text
Request to allow customisable footer text/images on outbound emails that we use in Helpdesk to collect feedback from ticket emails.
Easy way to Copy Reference Title
I would be great if we can get a small Icon next to packet title to copy Title+Reference. This will help users and COEs to pass on the Packet Information in Emails and other medium very easily.
Add External Contact while sending Emails
We have a requirement wherein we want an easy way to send emails from Enate. Right now before sending emails we type the full email address if it is not in Enate as External Contact, once the email is sent can we add the newly typed email address to Enate as External contact in the backend. This way we ensure new emails that come from the same contact in the future is auto-tagged as a contact to ticket. This will help in not developing a complete AD integration just to get companies email addresses.
Unassign Resolved Packets
Hi, We have noticed an issue whereby if a user mistakenly assigns a resolved,closed or rejected packet to themselves it remains in their inbox and cannot be unassigned to nobody. Can this be looked at as a feature request. Regards, Darren
Cases showing as running | Should be terminated
We were using some of the action in the loop manner which has created morethan 1000 tasks in the moniter . Now we are not able to close or terminate the packet . We should have a option at least to do the forcefully termination of those cases
Mismatch between the enate front end and the WH date udpated
When the case is forcefully terminated using the monitor in the enate front end it is showing the status as case has been terminated . However the same is not getting updated in the WH and the status is still showing as "Running" which is creating a lot of confusion when the business is looking into the reports
Keep Actions / cases Open for a certain period of time after Completion
The ability to keep Actions / cases open for a certain period of time after Completion. It should be configurable.