While processing a lot of tickets, it'd be beneficial if a team leader or any one who is 'triaging' tickets be able to quickly view the contents of the ticket. This will enable for quick operations and assigning work to people within the team.

When an main panel card is configured for Ticket/Case/Action, as a work manager user I would like to see the main panel card on a separate tab (Next to Comms or timeline tabs) so that I dont have to scroll down to access main card when comms or timeline filter is stuffed with additional data.

copy an action from one step to another step in the case would be handy. copy should also bring all configuration of the action except local checklist which is very unique of those actions

Hi, the requirement is to set the due date of a packet based on a date that is present in a custom data field (Date & Time). The value for this data field can come from custom card which will be updated by humans or Bots.

We need more flexibility in terms of what happens when emails comes in for a closed actions. There are several scenarios where business can decide the next action can work on it, buy just attaching it to next running action. We need more flexibility in terms of when a case goes to Wait for attention and when it need not

We have a business scenario like we need to add multiple parameters on a data table, with every row having a different parameter. For sample on row one we need to restrict to 30 characters and on row two we require 50 characters to be entered.

As a builder user I should be able to bulk import new users or update users settings. As part of the import /update I should also have the ability to setup reporting manager.

Can we remove ticket general settings flavor and bring the two items within the flavor on to grid itself

Skills matrix is available only for Actions, can this be extended to Tickets as well

1. It is tedious task to cascade from left to right and count the number of bots online/offline manually. Having count of bots online/offline will be a great feature. 2. Get count of BOTS a) currently being performed by BOTs b) Scheduled for Follow up (Assigned a activity to BOT, but not picked) c) Count of check in queue to be picked 3. Need the date/ time stamp of offline BOTs – (BOT name and Start time End Time etc – since when offline and when it came back online. If a duration of a month is selected, it should return all the offline counts) If this feature suggestion is delayed/not considered, can we have these fields reflect in warehouse so that it can be achieved using reports!