Acknowledgement email to cc users
Auto acknowledgment email is currently sent only to primary contact / sender, can the system send auto acknowledgment email to CC users and automatically tag CC users on the contact card.
Builder ability to create multiple supplier companies
As a builder configuration user, I should be able to create multiple ‘Service Provider’ company from builder.
Edit service provider and service provider permission
As a builder configuration user, under edit contract option, I should be able to change the ‘Service Provider’ company and I should be able to change the default permission i.e. service provider has full permission from builder.
Retiring Context lines
When you delete an item from a context, you can no longer use the name that was deleted as it 'already exists'. We need to still be able to use this name.
Allow me to insert my custom data into the subject line of emails configured in builder
Enate allow to me configure subject line in Builder but there is no option to use custom data .
Different user access level in Enate builder for process configurator
in my COE team, i like to have control access to enate builder so only admin can configure global case/action and service line level data and standard user can clone from their and add local variant.
Allow Grouping of cases in a service line
there are lots of cases in a service line and i like to have groupe some of them toghter and if this group data available in reporting DB then very useful for dashboarding.
Differentiate Ticket from Case
When a user opens a Ticket or Case it is not instantly obvious which one you are working on. If the layout had a different colour scheme then it would be easier to understand that you were working on either a Ticket or Case or Action.