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Feature Suggestion
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Work Manager (461)
Builder (243)
Reports (46)
Language (3)
Self Service (36)
User Role assigned to them - visibility to Agents
As a user, I would like to know the User Role assigned to me and hence if they can be displayed with read only option in my user setting that will help to inform my manager/team lead to help make changes when needed
7
7
Include self service card in same page
Instead of having self service card in next page, include it in the same page which will reduce number of clicks to user
0
2
Dashboard in Self-service to view logged tickets
Dashboard view in self service portal on resolved/open tickets with date filters will help customers to have visibility on tickets logged with Enate
0
2
Export of all work items logged
Helpdesk customers would like to see an export option which will give the visibility on tickets logged during particular period
0
2
Remove content from tickets
I want to be able to remove incorrect or irrelevant emails from tickets. The big benefit will be simpler and easier to navigate tickets.
2
1
Show last email sender on home page grid
We would like to see the email address of the last sender of an email on a work item on the home page grid as an additional column.
1
1
TL should not be able to add users from other BUs/Service line
Validation message to popup for TLs when they try to add users from other BU's/Service lines. Currently TLs can add all users with out any limitation.
0
1
Calibri font in Email editor
Can we have Calibri font available in Email editor?
1
1
Ability to better highlight the important work items, new tickets and work items with new email from client.
As a user, by just looking at the dashboard, I would like to be able easily identify work items that are important to me by 1) being able to mark a work items as "important", 2) having Enate to automatically highlight + push to the top of the dashboard list, any new ticket and work item with new email response from client.
0
18
Aptos font in Email editor
Can we have Aptos font available in Email editor?
0
1
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