Feature Suggestion

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Feature Suggestion

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Suggest a product feature

You speak, we listen. Your voice is influenced at every stage of the Product Life Cycle. Submit feedback to the Product Team to help us release the highest quality for you

When sending emails, the email suggestion should only be linked to the specific customer

in progress

As a user sending an email, I would like the suggested contacts to only relate to the customer so that I will not accidently send out the email to the wrong customer email belonging to another company (customer)

Undo Delete Throughout Builder

As a user on Builder, when deleting objects I would like to restore back what was immediately deleted and to be notified when it is successfully deleted. Similar feature for the undo send email functionality released in 2021.1

Show start datetime & end datetime for each activity on the time tracker card

Currently in the front end tracking section for both Case and Ticketing system, time spent by all users is shown without date. Request to add date information along with hours spent by users.

Auto email from non-working days

As a user I would like to have functionality that for all non-working days configured in ENATE for LO Calendar, ENATE should trigger an auto email to client that there is holiday in LO

Unable to complete action reason

As a user, I would like to see "unable to complete" reason for the action on the case level screen so that I don't need to open the action to see more details.

To allow search for company name

As a user when I need to create work item manually, I would like to search company name as a free text field where I can copy name of company from another application and paste into search bar so that when the customer names are similar I can identify the correct customer (customer name is a unique name). We have many clients with similar names.

Copy schedules and paste into excel

As a user in a Builder, I would like to be able to copy the schedules to excel so that I can easily modify new schedule rows. Like the grid view on the dashboard from the 2021.1 Release

Enhancement in builder User screen for grid to be copied to excel

As a user, I would like to be able to copy the data to excel for the user screen and the user group in a User Manager so that I can easily resolve/confirm user request. Like the grid view on the dashboard from the 2021.1 Release.

Auto prompt for entering lapsed dates for future periods in schedule

As a user, when resuming the schedule I would like to be prompted if my schedule contains any date (for future periods) that has already passed. Enate should not block me from resuming (because entering lapsed date can be intentional), only to check with me if I still want to proceed.

Space between lines in the email

As a user when writing the email, I would like my signature to be shown at the bottom of my email, not some rows above the bottom of my email. Those additional rows are visible in outlook. It is affecting the aesthetic of the email.

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