Calendar option to be added in daily and weekly Frequency based Schedules
As a user using daily and weekly frequency based triggers, I would like to see the supplier calendar which is defined on a contract level, to be attached to the daily and weekly frequency based schedules. 1) For daily triggers cases should not be triggered on the public holidays at all. 2) For weekly triggers cases should not be triggered on the public holidays, but on the next working day.
Pause Tickets - Inbox view has new column to show the date & time when it will reappear for action
To have an additional column to show date & time in the Owned inbox views of when paused tickets will reappear in their main inbox queue.... I’m requesting a new column to show when that paused ticket will reappear regardless of the pause option used. This would help to manage upcoming workloads (individuals and team leaders)
Search emails through attachment (file names) and/or Content in the attachment
When we search through keywords on enate in search field, we want enate to search the file names of attachments and also if possible the content into the files.
Ability to download Emails (in Enate) as .eml or .msg file
Hi Team We have seen several use cases wherein we have to attach previously processed emails into new emails that come in as reference/context. As a way to solve this if we have the ability to download existing emails as a .eml or .msg file then it can be attached in the outgoing email. download as pdf does not have original attachment in it.
Attachment visibility in grids
should able to identify if work item has attachment or not in grids without opening the work item.
Unmerging of tickets
Where a ticket is merged in error there is currently no functionality to reverse this merge. Could you please investigate if it is possible to unmerge the ticket or at least remove the comms relating to the ticket merged in error.
Add a linking b/w 2 existing work items
Ability to add a linking b/w 2 existing work items so when I working on it I can see the related work items.
Provide some basic validation in Custom card only.
Provide some basic validation in Custom card only. Like Mandatory validation, Disable field , display current date by default