Feature Suggestion

As an Enate user, I want a public API to manage working and non-working days in the Insights calendar so this can be automatically populated from external systems. At the moment, there is no public API for this section, so working and non-working days must be maintained manually. This does not scale and prevents us from integrating calendars or automating the setup. A public API available in UAT and PROD that allows us to set working and non-working days programmatically, with clear success or error feedback. This would allow us to connect enterprise calendars and keep Insights data updated automatically.

As an Enate support user, I want to bulk change user groups using public APIs, because doing this manually in Builder does not scale and takes a lot of time. The expected behaviour is to provide APIs in UAT and PROD with clear success or error feedback per user, so we can automate this using SnapLogic.

As a user, while typing an email in the email editor, I often need to include values from data fields. Today, this means scrolling up and down and manually copying and pasting values into the email. If the email editor had a button that lets me pick a data field and inserts its value directly at my cursor position, it would save time, reduce effort, and make writing emails much smoother. Clicking on insert-data button in the email editor should show me the actual values (and not just data field names) as selectable options. When only field names are shown, I have to remember what each field represents and mentally map it to the value I need. Showing values instead reduces cognitive effort, makes the choice intuitive, and allows me to insert the right information quickly without breaking my flow. Canned text would have been an alternate but that may not always work as users are mostly typing email adhoc and need to add values.

Clients who have configured custom sensitivity labels, automatically applied to all emails. These labels enforce encryption policies that ensure emails can only be read by intended recipients (mailboxes are recipients in this scenario). As a result: Incoming emails received in client Shared Services mailboxes are encrypted by default. When Enate retrieves these emails from the mailbox, the email body and attachments remain encrypted and are not human-readable. In its current state, Enate cannot programmatically decrypt these emails. To address this, platforms programmatically reading encrypted emails should integrate with Microsoft AIP / Azure Rights Management to remain compliant and read & decrypt email to show on Enate in a human-readable format. Because Enate does not currently integrate with Microsoft AIP, email content and attachments cannot be rendered in a human-readable format and users are unable to process incoming work effectively within Enate.

Please improve Quickfind so that it shows results that are more relevant to me. Currently, it returns a large number of items, many of which belong to customers or areas I don’t work with.

Please add an AI‑powered assistant to the email editor that allows users to do things like generate and summarise text, change the tone, etc. This would significantly enhance productivity, improve writing clarity, and support users in creating high‑quality, well‑structured communications.

Please add Search and Replace functionality to the email editor. This would allow users to quickly find specific text and replace it across the email body, improving efficiency when correcting repeated terms, updating information, or ensuring consistent wording.

Please add a Quick Access Toolbar in the email editor that provides one‑click access to key formatting tools—such as format painter, font selection, text size, etc. Having these options readily available would make formatting emails faster, easier, and more efficient.

Please add advanced image editing options, like the ability to crop, flip, rotate, and adjust brightness and colour levels. These features would give users greater control when editing images directly within the platform and improve the overall editing experience.

Please add more advanced table editing capabilities, including the ability to multi‑select cells for formatting, drag to adjust cell widths, sort rows, enable row numbering, modify table borders, and adjust row heights. These enhancements would make table editing faster, more flexible, and much more aligned with standard document‑editing tools.