Feature Suggestion

With the introduction of a new URL for Test mode in FW, when users navigate to the Builder from Test mode, the Builder URL includes the term "Test." This can be misleading, as it may lead users to assume that any changes made in the Builder will be applied to Test mode. However, in reality, all changes made in the Builder are applied only to Live mode, regardless of accessing it via the Test mode URL.

We would like to request an enhancement to the bulk closure feature. Currently, when multiple requests are closed in bulk, some may fail to complete successfully. In such cases, the system shows which requests have failed, but it does not display the reasons for those failures. This makes it inconvenient for users, as they must open each individual request to understand why it did not close successfully. Providing the failure reasons directly in the bulk view would greatly improve usability and efficiency.

As a user, this order becomes very important as we send the files in order and also comment the details in email body to take necessary acitons with respect to attachments. So we would like to retain the order of selection when uploading/drag drop the files to be the same when email is sent out.

We would like to make it mandatory to include comments when submitting feedback. This will help us effectively track inputs, better understand the root cause of issues, and identify areas for improvement.

Please can we have the 500 limit for tickets/categories for one workline removed so bigger inboxes can function properly

As a user, we would want to know the details of the Customer>Contract>Service Name along with Cat1>Cat2>Cat3 details if changed, this helps us to know who made this change and from which service too As our current set up is using Service name as teams

Option to complete multiple ticket work items similar to Case Actions.

so the facility is there to drap and drop files into enate, but the business have asked if its possible to drag and drop a file (instead of having to download and save) back out of enate into a folder. also email would it ever be possible to be able to click somewhere and drag and drop email into folder from Enate. thanks

As an ops user, I currently have to open each contact to add their first name and last name. First and Last names are usually blank because if Enate does not receive the email address with "FirstName LastName" specified alongside it, Enate will not be able to identify the name details and create the contact with those fields populated. Hence, in the absence of the First Name and Last Name while receiving emails, Enate creates the contact without these details, and they would need to be populated manually. What helps me save mouse clicks and time is inline editing of contact details within the table view without having to open each contact one by one and add the name. This may be controlled by user roles to allow only certain users editing access and reduce accidental edits.

Need 'Auto-complete on Timeout' option for ticketing system.