Request to Explore Gamification Features for Improved User Engagement
Kundan Kumar
I’d like to request the introduction of gamification elements in the Enate platform to improve engagement among operations users. Features like achievement pop-ups badges, can help boost motivation, recognize performance, and encourage consistent usage.
(e.g.,
• 🏅 “Well done! You’ve successfully resolved 100 service requests!”
• 🎉Congratulations! You’ve logged 100 productive hours on Enate!”
• 📈 “Achievement unlocked: Maintained SLA for 30 consecutive days!”)
Similar strategies are widely adopted by platforms like Salesforce and Microsoft Teams to drive user satisfaction and productivity. Please check the feasibility of implementing such features and let us know if a pilot can be considered.
C
Claudine Richardson
Hello Kundan Kumar! I have a few more questions for you:
- What specific gamification elements do you believe would be most effective for your team on the Enate platform?
- How do you envision these gamification features integrating with your current workflow processes?
- Are there any specific metrics or outcomes you would like to track or improve through the introduction of gamification features?