Feature Suggestion

The current authentication mechanism used in Self Service is going to be soon retired. We need to replace it with the new Microsoft authentication to ensure continued login support.

Basis the tickets categories selected while logging the request, we need to have different custom cards displayed for corresponding details to be captured.

A quick summary of all the requests logged, closed, in progress, to-do etc while the user log in to log a request.

Helpdesk customers would like to see an export option which will give the visibility on tickets logged during particular period

Instead of having self service card in next page, include it in the same page which will reduce number of clicks to user

Dashboard view in self service portal on resolved/open tickets with date filters will help customers to have visibility on tickets logged with Enate

As a Support team users, I would like to have search option on self service portal, this would help to search the required tickets raised and also help in reducing the time of search

Currently, if user leaves self service portal idle for more than 3-4 hours and when clicked anywhere it logs out immediately and directs to hoe page. Can we have a pop up message indicating "Redirecting to home page" OR "Session Expired"?

Progress bar in mobile view in self service portal is not visible until user click on open icon. It is present inside the status icon in mobile view. Can this be improvised and made visible with out clicking on the icon?

As an end user: I would like to  have filter option on each column to filter out what I need and based on time selected(last month/from and to date) - so that as an user, I know who raised, when, status and many others