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Changelog
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Feature Suggestion
192
Integration Suggestion
19
Roadmap
Under Review
3
UiPath activity to read communication.
Integration Suggestion
4
Response Email from ticket
Feature Suggestion
10
Audit history for Builder process modifications
Feature Suggestion
7
Consolidated summary on BOT status
Feature Suggestion
2
Show number of processes using the action
Feature Suggestion
1
Checklist items bulk upload during builder configuration
Feature Suggestion
4
Remove any redundant Due Date settings not used
Feature Suggestion
4
User manager - Disable users functionality
Feature Suggestion
4
Retiring Context lines
Feature Suggestion
6
Prompt user that Due Date setting is already created and suggest item already created
Feature Suggestion
3
Dropdown or list option(s) as the exact reasons for changing status to “Pause” on actions
Feature Suggestion
2
RPA activity - System Should have option to add data fields while creating the sub case
Integration Suggestion
1
Distinguishing between closed cases in Search
Feature Suggestion
Planned
1
Unique ICONS for action archetypes in Builder
Feature Suggestion
8
Change Due date to Ticket converted into case
Feature Suggestion
7
Automatically create contact for case/ticket started by the email if contact is not present in the Enate
Feature Suggestion
10
Action Pause + Wait for more Information
Feature Suggestion
15
Peer Review checklist
Feature Suggestion
12
Conditionally do peer review
Feature Suggestion
7
Log in - Log off Time Stamps to be exported to Warehouse
Feature Suggestion
1
Customer filter on Builder - Service Matrix
Feature Suggestion
8
Additional column request in Team Grid setting to capture the last communication update date of a case action or ticket
Feature Suggestion
5
Filter on schedule name in Builder - Service Matrix
Feature Suggestion
5
Remove option to assign the Peer Review to Processer
Feature Suggestion
8
Ability in builder to know where the case has been cloned from
Feature Suggestion
6
Ability to create child-parent relationship to group all company entities together
Feature Suggestion
5
Ability to save my filters as view so I can come back to it without needing to create all filters again.
Feature Suggestion
9
Show the Schedules linked to the cases
Feature Suggestion
4
Allow for peer review function be clearly displayed
Feature Suggestion
12
All drop downs in alphabetical order
Feature Suggestion
8
Expose Primary Contact, Subject, Requester and Original Requester on Manage/Inbox Grid
Feature Suggestion
7
Bulk create Agents / Employee / External Contact
Feature Suggestion
18
Front end ability to change external contact scope
Feature Suggestion
7
Search contacts person by company
Feature Suggestion
1
Ticket follow up Settings
Feature Suggestion
1
Ability to add Ticket default To / CC configuration
Feature Suggestion
7
Builder - Adjustment of column widths in service matrix, ticket and case edit screen
Feature Suggestion
27
Improved notification on the platform
Feature Suggestion
In Progress
14
Ability to filter Inboxes by Multiple values (e.g. multiple clients)
Feature Suggestion
2
Turn off Feedback (smiley faces) by default
Feature Suggestion
2
Add a step before reject a ticket or abort a case
Feature Suggestion
7
Contact Management - one page to see all contact together and edit from here
Feature Suggestion
3
'Users in the Queue' information should be in WH for reporting consumption.
Feature Suggestion
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