Document interaction via external communication methods to have flexibility be as continous open action/source prompting the user when new documents are been shared
Ability to save my filters as view so I can come back to it without needing to create all filters again.
Ability to create child-parent relationship to group all company entities together
Expose Primary Contact, Subject, Requester and Original Requester on Manage/Inbox Grid
Ability to extract the expected due date for existing/in progress cases/process of scheduled work items based on due calculation of the current period
Function to export the due dates for a particular period with the existing due date settings in place
Builder - Adjustment of column widths in service matrix, ticket and case edit screen