Dropdown or list option(s) as the exact reasons for changing status to “Pause” on actions
Additional column request in Team Grid setting to capture the last communication update date of a case action or ticket
Ability to create child-parent relationship to group all company entities together
Expose Primary Contact, Subject, Requester and Original Requester on Manage/Inbox Grid
Builder - Adjustment of column widths in service matrix, ticket and case edit screen
Ability to save my filters as view so I can come back to it without needing to create all filters again.