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Feature Suggestion
181
Integration Suggestion
18
Documentation Suggestion
9
Roadmap
Under Review
3
New Action Type - Send Email and Wait with peer review
Feature Suggestion
4
Peer Review Rejection reason list configuration and reporting of number of failure and each failure reason
Feature Suggestion
1
Skill Matrix for Tickets
Feature Suggestion
16
Allow override by User permissions
Feature Suggestion
18
Flexibility to manage permissions on screens in builder and actions in service matrix
Feature Suggestion
4
Data fields that are Shared only at Case Level (Not SubCase Level)
Feature Suggestion
8
Ability to show the full history of users working in the queue
Feature Suggestion
9
Option for user to override on specific action in a case instead of just the final date of the action in the case (on creation only)
Feature Suggestion
2
3 levels of peer review in the action
Feature Suggestion
3
Trigger External API action should support API Key and basic HTTP authentication
Feature Suggestion
2
Trigger External API action should support GET method
Feature Suggestion
3
Trigger External API action should support customisation of outgoing JSON
Feature Suggestion
3
Trigger External API action should support customisation of Incoming JSON data mapping
Feature Suggestion
2
Estimated Duration Per Task
Feature Suggestion
6
Remove/Add peer review from an Action
Feature Suggestion
6
Separate Setting for Contacts Page
Feature Suggestion
1
User Group to be segregated by permissions for Team Leaders to manage the permissions
Feature Suggestion
1
Send and Wait Option for Bulk Ticket Creation
Feature Suggestion
3
Check on total email size
Feature Suggestion
1
Parent Packet Due Date on Grids
Feature Suggestion
10
Allow for customised rules and messages to be applied on sending emails in alignment with company policy
Feature Suggestion
12
Copy and paste configuration across environment
Feature Suggestion
3
Add Process Revenue field
Feature Suggestion
9
Provide provision to attach documents via bulk create
Feature Suggestion
1
File Size in Swagger Documentation
Documentation Suggestion
Planned
1
Default SMTP Override
Documentation Suggestion
1
Email communication Logic
Documentation Suggestion
2
Email Processing Logic
Documentation Suggestion
1
SSO Setup Guide
Documentation Suggestion
In Progress
3
Quickfind improvement
Documentation Suggestion
5
User is able to delete files from work Manager and file is remove from both the interface and the database
Feature Suggestion
3
Microsoft Power Automate connector
Integration Suggestion
3
RPA activity - System Should have option to add data fields while creating the sub case
Integration Suggestion
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