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Feature Suggestion
452
Integration Suggestion
17
Documentation Suggestion
12

Roadmap

Working On It

Enable Support for Sending Emails via Microsoft Graph API
Feature Suggestion
Add Resolved Time to SLA (Due Date Configuration-Driven)
Feature Suggestion
Design Refresh Alpha: More Relevant Quickfind Results
Feature Suggestion
Design Refresh Alpha: AI Assistant in Email Editor
Feature Suggestion
Design Refresh Alpha: Search and Replace in Email Editor
Feature Suggestion
Design Refresh Alpha: Quick Access Toolbar in Email Editor
Feature Suggestion
Design Refresh Alpha: Advanced Image Editing Tools
Feature Suggestion
Design Refresh Alpha: Advanced Table Editing Options
Feature Suggestion
Design Refresh Alpha: Show Individual Counts as Separate Bars in Bar Charts
Feature Suggestion
Design Refresh Alpha: Group Time Tracker Entries by User
Feature Suggestion
Design Refresh Alpha: Allow Editing of Ticket Description After Submission
Feature Suggestion
Design Refresh Alpha: Add Format Painter Tool in Email Editor
Feature Suggestion
Design Refresh Alpha: Ability to Summarise Email Threads
Feature Suggestion
Design Refresh Alpha: Improved Table Formatting Options in Email Body
Feature Suggestion
Design Refresh Alpha: Rename “Submit” Button to “Save”
Feature Suggestion
Design Refresh Alpha: Improve Display Font to Distinguish Similar Characters
Feature Suggestion
Design Refresh Alpha: Relocate Message Pop‑Up in Work Manager UI
Feature Suggestion
Design Refresh Alpha: Show Customer, Contract, and Service Context in Quickfind Results
Feature Suggestion
Design Refresh Alpha: Display User Role in User Settings (Read‑Only)
Feature Suggestion
Design Refresh Alpha: Spellcheck and Grammar Check in Email Editor
Feature Suggestion
User Group Membership Effective Dating
Feature Suggestion
Design Refresh Alpha: Ticket Screen
Feature Suggestion
Design Refresh Alpha: Homepage
Feature Suggestion
MS Graph API Email Integration for Outgoing
Integration Suggestion
Design Refresh Alpha: Confirmation Pop‑Up When Cancelling an Email Draft
Feature Suggestion

Up Next

Auto-generated Reply Emails Should Attaching to Existing Work Items Instead Of Creating New Tickets In Exclusive Mode
Feature Suggestion
AI Classification Performance & Accuracy Report
Feature Suggestion
Abilty to preview Excel, Word files
Feature Suggestion
Design Refresh Alpha: Improve Case Creation Process from Work Manager
Feature Suggestion
Ignore OOO mails for work items which are resolved
Integration Suggestion
Design Refresh Alpha: Display Checklist at the Top of an Action
Feature Suggestion
Design Refresh Alpha: Display Context When Viewing Related Sub Cases
Feature Suggestion
Design Refresh Alpha: View Ticket Categorisation Details on Case
Feature Suggestion
Design Refresh Alpha: Keep Context Visible in Quickfind for Closed Items
Feature Suggestion
Design Refresh Alpha: Rename “Start Action” Button
Feature Suggestion
Design Refresh Alpha: Email attachment order to be changed
Feature Suggestion
Design Refresh Alpha: Case "Context" displaying multiple times on screen
Feature Suggestion
Design Refresh Alpha: Auto‑Adjust Table Columns and Rows
Feature Suggestion

In The Pipeline

New Pattern : Custom fields population with email and files
Feature Suggestion
Design Refresh Alpha: Ability to search inside files and attachments
Feature Suggestion
Checklist for ticket categories
Feature Suggestion
Enate AI - Reports on IDP file data extraction
Feature Suggestion
Data Deletion from Enate
Feature Suggestion
Wait status comminality across all 3 work item type with customised wait reason
Feature Suggestion
New user role who just access reports in work manager
Feature Suggestion
Multiple Single Sign On (SSO) Providers
Feature Suggestion
Design Refresh Alpha: Hide 2nd or 3rd level Categories if the text is the same as parent category level
Feature Suggestion
Design Refresh Alpha: Design Refresh of Entire Work Manager
Feature Suggestion
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