Enate
Log in / Sign up
Roadmap
Give feedback
Changelog
Give Feedback
Feature Suggestion
212
Integration Suggestion
20
Roadmap
Under Review
13
Show retired fields in commonly used tables for the configuration
Feature Suggestion
5
Response Email from ticket
Feature Suggestion
1
Distinguishing between closed cases in Search
Feature Suggestion
Planned
12
Audit history for Builder process modifications
Feature Suggestion
6
Ability to use retired contract/service/schedule names
Feature Suggestion
3
Dropdown or list option(s) as the exact reasons for changing status to “Pause” on actions
Feature Suggestion
4
Retiring Context lines
Feature Suggestion
5
User manager - Disable users functionality
Feature Suggestion
5
Remove any redundant Due Date settings not used
Feature Suggestion
11
Ability to retrieve deleted configuration
Feature Suggestion
11
Identify the last modifier in Builder
Feature Suggestion
10
Change Due date to Ticket converted into case
Feature Suggestion
21
Peer Review checklist
Feature Suggestion
14
Conditionally do peer review
Feature Suggestion
9
Log in - Log off Time Stamps to be exported to Warehouse
Feature Suggestion
10
Additional column request in Team Grid setting to capture the last communication update date of a case action or ticket
Feature Suggestion
6
Remove option to assign the Peer Review to Processer
Feature Suggestion
13
Ability in builder to know where the case has been cloned from
Feature Suggestion
12
Ability to create child-parent relationship to group all company entities together
Feature Suggestion
5
Allow for peer review function be clearly displayed
Feature Suggestion
10
Expose Primary Contact, Subject, Requester and Original Requester on Manage/Inbox Grid
Feature Suggestion
9
Bulk create Agents / Employee / External Contact
Feature Suggestion
32
Improved notification on the platform
Feature Suggestion
In Progress
1
Search option for scheduled while defining a case process
Feature Suggestion
3
Icon to Copy Bot GUID and work item reference +title
Feature Suggestion
8
Builder - Adjustment of column widths in service matrix, ticket and case edit screen
Feature Suggestion
5
Filter on service matrix page in builder
Feature Suggestion
10
API capability to show the schedules linked to processes and customer
Feature Suggestion
2
API request for new Service creation
Integration Suggestion
23
Front end ability to change external contact scope
Feature Suggestion
9
Search contacts person by company
Feature Suggestion
11
Web Hook Integration in the platform
Integration Suggestion
1
Customer filter on Builder - Service Matrix
Feature Suggestion
10
Action Pause + Wait for more Information
Feature Suggestion
6
Ability to Perform Delete action on custom card and fields
Feature Suggestion
1
Ticket follow up Settings
Feature Suggestion
6
Ability to save my filters as view so I can come back to it without needing to create all filters again.
Feature Suggestion
14
All drop downs in alphabetical order
Feature Suggestion
2
Unique ICONS for action archetypes in Builder
Feature Suggestion
13
Builder - Filter schedule by Name
Feature Suggestion
19
Ability to edit action name and delete action
Feature Suggestion
19
Ability to filter Inboxes by Multiple values (e.g. multiple clients)
Feature Suggestion
2
Turn off Feedback (smiley faces) by default
Feature Suggestion
3
Add a step before reject a ticket or abort a case
Feature Suggestion
15
Contact Management - one page to see all contact together and edit from here
Feature Suggestion
4
'Users in the Queue' information should be in WH for reporting consumption.
Feature Suggestion
Powered by Canny
