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Feature Suggestion
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Work Manager (463)
Builder (243)
Reports (46)
Language (3)
Self Service (36)
Halfday marking ability in User insights
Currently there is no straight forward option to mark half day. Need this as permanent solution. Current work around suggested: Add 4 hours break in a day which means in reports it reflects as 9 working hours - 4.5 hours break = 4.5 working hours Later change it back to 1 hour break next day to avoid default changes
0
2
Edit closed case details without having impact on closed date
User need ability to edit details on closed case work item without impacting closed date. This is required to ensure human errors while filling the details are corrected and reflects in report.
0
1
User Role assigned to them - visibility to Agents
As a user, I would like to know the User Role assigned to me and hence if they can be displayed with read only option in my user setting that will help to inform my manager/team lead to help make changes when needed
7
7
Remove content from tickets
I want to be able to remove incorrect or irrelevant emails from tickets. The big benefit will be simpler and easier to navigate tickets.
2
1
Show last email sender on home page grid
We would like to see the email address of the last sender of an email on a work item on the home page grid as an additional column.
1
1
Ability to better highlight the important work items, new tickets and work items with new email from client.
As a user, by just looking at the dashboard, I would like to be able easily identify work items that are important to me by 1) being able to mark a work items as "important", 2) having Enate to automatically highlight + push to the top of the dashboard list, any new ticket and work item with new email response from client.
0
19
Meeting invite details
If you receive an email into Enate that is a meeting invite you do not see any of the meeting time and date details. I believe these are sent as an additional file which Outlook then displays when you see that invite in outlook but in Enate you cannot see it and have no way of knowing when the meeting is for.
6
14
TL should not be able to add users from other BUs/Service line
Validation message to popup for TLs when they try to add users from other BU's/Service lines. Currently TLs can add all users with out any limitation.
0
1
Calibri font in Email editor
Can we have Calibri font available in Email editor?
1
1
Aptos font in Email editor
Can we have Aptos font available in Email editor?
0
1
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