More/customizable Cancellation Value for packets
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Navaneeth Kumar S
As a User, I would like users to record the reason for closing a case or ticket using a picklist field, so that reporting is easier (instead of reporting defects without knowing which ones are linked to case cancellations) and I can analyze cancellations and determine the appropriate actions.
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Claudine Richardson
Hey Navaneeth Kumar S, thanks for your feedback! I have a few more questions for you:
- What specific reasons would you like to include in the picklist for case or ticket cancellations?
- How frequently do you anticipate needing to update or modify the reasons in the picklist?
- Are there any specific reporting metrics or insights you hope to gain from analyzing the cancellation reasons?