Feature Suggestion

Currently, the Locations, Departments, Extension Properties API are not public. Need these APIs to be available in swagger with the product support as the Locations, Departments and Extension Properties API Data output can be utilised in the subsequent APIs of Contract, Users etc. To start with GET and maybe POST can be added later

As a configurator, I should be able to view and use contact details extended properties within Email template fields section and in conditionality.

Timezone input fields in various modules, including Service Agent creation, Contact creation, and Context creation, currently require scrolling to select a specific timezone. Instead, they should be searchable for easier selection.

As an end user I would like to add Thai and Vietnamese languages as a part of the language dropdown option on Enate. This help users to switch from English to Thai and Vietnamese languages

Can the Email subject be configured to include the Name of Entity automatically instead of having the use to add the Name of Entity manually?

For a compliance or infosec audit team member, they want the ability to view a list of Service Agents and their details without having edit access, so that they can review user mappings and access levels without the risk of making unintended changes. Currently User Role allows to give access to user management to see list of Service Agents but also lets you edit a user detail. If we introduce two separate permissions in User Role, the above scenario can be addressed. Access Service Agents – Provides read-only access to view Service Agent details. Edit Service Agents – Allows editing of Service Agent details and by default follows "Access Service Agents" permission.

Hi, currently on some of our canned text templates, when we add new text above footer, the font defaults to Calibri 11.5 in email editor. the remainder of the font is set to arial 10. Also when we try to highlight all text and change to same font it does not work. Have been asked to log this on canny as future product development. thanks tracy

Hi, to select same process type we need to go through filters and it is an extra click. Can this be moved to the select process screen while cloning

As a user, I would like to be able to figure out if and when the changes were made on Custom Card. What are the changes done? Who made the changes? When was it done? Last 2 are mostly available

As business user, i want tickets to be triggered on daily basis based on definition like monthly/ weekly/ daily time. Can we get a feature similar to case triggering for tickets.