As a service agent, when I reply to email and need to shuffle the email address, I want to easily make these changes and not have to manually reenter the email address. This can cause more error and add more time to when replying to the email

As a Super User of HRP in Poland, I would like to pass on the suggestion of local users that we would like to be able to choose whether we work on dark or light Enate mode. I wonder if such an idea has more supporters.

Access to standard reports to enable full analysis of recorded sentiment.

As a user I would like to point the reasons why a rework is being done and who was responsible for the need of this action. Being mandatory to fill out the fields with the reason and party at fault. This can also trigger a defect for the end user to select from

As a user , I can complete the work by 10 PM (lets say, as per flexibility/work load) but my action get overdue as per working hours in calendar. If I complete my work on the same date I am happy to see if its not marked under overdue instead within Target

It would be useful to be able to sort the none-working days added to each calendar by the date. This would make it easier to check that all none-working days have been added correctly

PCHI is looking for a new SLA configuration method where they want the SLA clock to be reset to 48 hrs once a New information is received post packet comes out of wait So if a user has put a packet o wait on Monday 5pm and new information is received on Monday 6pm, they have an SLA to work on that packet till Wednesday 6pm. If the packet goes on "In progress" between these time the SLA is met or else the SLA is not met SLA configuration is applicable only for "TO DO" state and not for any other state. So technically a packet in "To do" state for more than 48 hrs has breached SLA

Currently in the From Email Address, we can only put 512 characters. But in scenarios where we have multiple email ids, possibly 10-15, we are unable to store that much. Need this limit extended.

It would be great if there was an option on the emails in the comms section of a Work Item that allowed you to forward the email to the Contacts in the Contacts section. An example of when this would be helpful is if a User sends an email into Enate from their personal email address and then wants to reply/forward that on to the external contacts... currently they would have to manaully add each Contact in.

Due to the difficulties with formatting email templates with images and text etc... for Auto Responses. As a builder user, i would like to be able to make a draft change to a template and be able to test this in Test Mode before setting live to ensure we can check it looks OK before they are sent out in live.