Feature Suggestion

“Using PMingLiU for a Chinese company name is important, particularly when dealing with Traditional Chinese characters. We have had cases in the past where the font used has changed the Chinese name to an incorrect character. When the client tried to incorporated the BVI company under HK Registry, the application got rejected” Currently in Outlook they can use "PMingLiu" When using Enate, we do not have this option and this can cause risks especially because within the rolled out teams they are dealing with Chinese clients and names and require to have the accurate font.

As an user I would like to get an notification related to an email which was not successfully sent out from outbox in scenario the email failed and sat in outbox, this notification will help me to rectify the issues on it and can send again immediately to clients preventing the delay in sending it again

We need to generate a report detailing user access—specifically, which users have access to which customers. Currently, the necessary data is only available in the core database and is not being exported to the Warehouse. To build this report, we need an update to enable the export of this data to the Warehouse.

Timezone input fields in various modules, including Service Agent creation, Contact creation, and Context creation, currently require scrolling to select a specific timezone. Instead, they should be searchable for easier selection.

As an end user I would like to add Thai and Vietnamese languages as a part of the language dropdown option on Enate. This help users to switch from English to Thai and Vietnamese languages

As a user, I would like the ability to copy or drag emails from the "To" field to the "CC" field and vice versa. Copy button copies entire entry and not just one address.

As a user, I would like to be able to use @mentions like I do in Outlook so that I can get someone's attention in the note section and the email section.

As an end user, I would like to see all the emails which I have saved as draft this will prevent me from remembering or making a note of the packet references which I have saved the emails on

As a user, I see a error when copying the file name from files tab to email body. It neither also copies the complete hyperlink so it can be opened. So suggesting to have a copy button in front of each file, so the name can be copied in.

When there are multiple new communications coming in for a particular case or ticket, can the notification icon show the number of new communications as well?