Enate
Create
Log in
Sign up
Roadmap
Feedback
Feature Suggestion
406
Boards
Feature Suggestion
Integration Suggestion
Documentation Suggestion
Powered by Canny
Feature Suggestion
You speak, we listen. Your voice is influenced at every stage of the Product Life Cycle. Submit feedback to the Product Team to help us release the highest quality for you
Details
Category
Work Manager
Builder
Reports
Language
Self Service
Warehouse
Enate AI
Uncategorized
Showing
Trending
Sort
Trending
Top
New
Filter
Under Review
Considered For Feature Wave-2
Possibly In Feature Wave-1
Likely In Feature Wave-1
Ready In Feature Wave-1
Complete
posts in
All Categories
All Categories
Work Manager (519)
Builder (251)
Reports (48)
Language (4)
Self Service (38)
Warehouse (3)
Enate AI (2)
Require "PMingLiu" as font
“Using PMingLiU for a Chinese company name is important, particularly when dealing with Traditional Chinese characters. We have had cases in the past where the font used has changed the Chinese name to an incorrect character. When the client tried to incorporated the BVI company under HK Registry, the application got rejected” Currently in Outlook they can use "PMingLiu" When using Enate, we do not have this option and this can cause risks especially because within the rolled out teams they are dealing with Chinese clients and names and require to have the accurate font.
1
·
under review
5
Change the wording on Approve and reject section
Cuurently when approving: To confirm you approval, please hit submit. Feel free to add any comments when decline: To confirm declining this request, please selcet a reson and hit submit. Feel free to add any comments Expected: or if it can be customisable as per company needs when approving: Please provide justification for approval and raise any concerns, if applicable. when decline: Please provide justification for rejection and advise the next course of action for appeal.
0
1
Creating a ticket directly from the Quick Find
As a user, I would like to manually creating a ticket directly from the Create Work Item directly on the search bar (home screen) so that it is easier for me to create a ticket instead only creating on the Contact page
2
15
When user uses email template, by default the font and size of the user should be overriden to match the template
As a user i can use my own font and size on my email when i am drafting it completely, however when I use a template and make minor changes in the template - my font and size should be defaulted to the same as the template I am using.
0
1
The Ability to Tag/Mark critical emails for DMS storage
We require the ability to be able to easily select/tick/tag emails which we require to be passed to our DMS system automatically at the end of a request (i.e. on Hard Close of work item). Currently email simply treats all emails the same, and there is no way to differentiate between ones which are of enough significance to warrant longer term storage in our Document Management System. Give there are hundreds of thousands of emails passing through the system it would be hugely beneficial to be able to select which ones are critical to the business. right now we have to store all emails as there is no ability to highlight the key ones. The ability to mark the email a critical should be possible when reading the email and also when in the process of sending an email. This data then must be available via Enate APIs for email data so that it can be utilised within automations.
3
2
Deleted Unprocessed emails
As a user, if I delete unprocessed email by mistake then I should get the access back to create a work item out of it. May be sub folder like: Deleted unprocessed emails Access to deleted folder should be similar to visibility on unprocessed email tab. Also a Junk folder suggestion
0
5
Notification to failed email which are in outbox
As an user I would like to get an notification related to an email which was not successfully sent out from outbox in scenario the email failed and sat in outbox, this notification will help me to rectify the issues on it and can send again immediately to clients preventing the delay in sending it again
1
9
Work Manager Notifications - More options required to be useful for us
Please allow notifications for Work item status changes (i.e. notify user via desktop and/or email when a ticket moves from 'To Do', 'In Progress', 'Waiting', 'Resolved', 'Closed'). Failed emails on work items that i'm following Changing service line and categories When a note is added to a work item Assignee on the work item changes Thanks Craig Bachelet
3
4
Allow for rich text in notes
As a user on work manager, I want to be able to share & save rich text and hyperlinks in the note section. This will facilitate better collaboration across teams and allow for faster information sharing
7
·
under review
31
Notification + Symbol next to ticket on work dashboard - for notes added
As a user, I would like to see a symbol next to ticket for notes added on the packet, this helps me to take the look into it easily and also can be used to see any critical messages put on notes. At the moment if somene adds note - I will have no visibility until I open them and check Example 'i' for new information recieved, similar symbol can be helpful or having a field specific to track any new information on dashboard
2
1
Load More
→
Powered by Canny