Feature Suggestion

As an end user, I would like a contact to be made visible based on customer they are part of - when I type to search the contact This control is needed at email section, when drafting the emails on any packet with a warning in case they still want to send to emails not under the customer contact

As per Enate is a Web based app, it is possible to continue working from other devices, to provide quick response to the clients, answering the urgent task, quick checking the status, etc. However, currently it is only working on Android devices.

When a user initiates an ad hoc action, the case screen should automatically refresh to show the newly started action, similar to how the screen refreshes after clicking submit. Currently, the screen does not refresh on its own, so users have to manually refresh the case screen to see the new action. This often leads users to click the start action button multiple times, mistakenly launching the action more than once. To prevent this issue, the case screen should automatically update on clicking start action, ensuring that users see the action immediately and avoid multiple submissions.

As a user updating the checklists, I would like to link an uploaded/shared file and/or link to a specific check so that I can confirm the file or link has been uploaded and easily refer back to it.

As end user, daily huddles meetings require visibility of current and upcoming activities related to clients, so that a calendar view that allows seeing all due dates for entities managed by them could be useful. Currently, teams must maintain Enate calendar and a consolidated version to lead daily huddles. Given that information is already on Enate, it will be an efficient solution to bring the option to display it in a calendar view (Similar to Outlook)

Where a ticket is merged in error there is currently no functionality to reverse this merge. Could you please investigate if it is possible to unmerge the ticket or at least remove the comms relating to the ticket merged in error.

A as user using views, I would like to select multiple Customers, Contract, Services in one search so that I can review the data for entities which are part of the group I am working on. Currently I have to create a separate view per each entity, export the data and combine them. It would be helpful if all the activity for multiple entities can be displayed in one view search.

As part of new functionality, any Custom Fields that match when moving a ticket across two different services will retain, however, any fields that don't match will completely lose this data when moving to a different service and then returning back to the same Custom Card. It would be great if the data in these fields was held until required again. I.e If I fill out a 'Plan Number' field, then move the ticket to a different service where the 'Plan Number' field isn't used and then move the ticket back to the original service, I would like my original entry to populate again.

If the receiver replies to an email with ticket number and enters the email again ( two times the email address in "To:", the system creates a new ticket. We would like to avoid duplicate tickets because of this. Can you investigate and update Enate, when the same email address is twice in "To:" not to create a new ticket please?

Why doesn't the 'new information' sign disappear when we open the ticket? It's very annoying that every time we have to click click...