As a user working on ticket, I would like to have an incoming email classified based on just category 2 and if it does not identify anything in Category 3, then it should make sure it is falling under identified Category 2 Triage bucket Example: we are having offices as cat 2 So the incoming can have the information of Cat 2 - but doesn't real have the value of Cat 3 So to default it - we should consider a Cat 2 Triage if it is defined and use that to categorize, rather than default it to Connector level triage
