Enate's AI classifies incoming emails to help route and categorize work automatically. The quality of that classification depends heavily on the context the AI has to work with — and today, classifications are made with limited surrounding information, which can hold back both accuracy and our ability to keep improving results over time.

This enhancement enriches each classification with additional metadata, giving Enate AI more signal to work with when deciding how to categorize an email.

What this means for you:

More accurate classifications. With richer context behind each decision, the AI can categorize incoming work more reliably.

Better automation outcomes. More accurate classification means more work flows to the right place automatically, with less manual correction.