Every Enate customer configures the platform to fit their own way of working — custom data fields, custom cards, file tags, and ticket categories that carry meaning specific to your business. Today, the AI can see these elements but not the intent behind them, which limits how well it can reason about your work and make good decisions on your behalf.

This enhancement lets you add descriptive information to your custom data fields, custom cards, file tags, and ticket categories, and feeds that description to the AI when it makes decisions. In effect, you can explain what each element means in your context, and the AI will take that explanation into account.

What this means for you:

AI that understands your setup. Descriptions let you tell the AI what a field, card, tag, or category actually represents, so it interprets your configuration the way you intend.

Better reasoning and higher accuracy. With this added context, AI decisions become more relevant and more reliable across the board.

Improvements across many AI features. Because this context feeds into multiple AI patterns, the benefit shows up broadly wherever AI is making decisions — not just in one place.