Feature Suggestion

Currently, new emails in the work items grid are indicated by a yellow icon beside the reference number. However, to improve tracking, it would be helpful if work items with new emails were automatically grouped/sorted and displayed at the top of the work items grid. This change would make it easier to identify and manage new emails efficiently.

The behaviour where pop out mode only allows user to send email, we would like to check if Send and Resolve option could be added as well.

As an user I would like to get an notification related to an email which was not successfully sent out from outbox in scenario the email failed and sat in outbox, this notification will help me to rectify the issues on it and can send again immediately to clients preventing the delay in sending it again

As a user, I would like the ability to copy or drag emails from the "To" field to the "CC" field and vice versa. Copy button copies entire entry and not just one address.

As a user, I would like to be able to use @mentions like I do in Outlook so that I can get someone's attention in the note section and the email section.

As an end user, I would like to see all the emails which I have saved as draft this will prevent me from remembering or making a note of the packet references which I have saved the emails on

As a user, I see a error when copying the file name from files tab to email body. It neither also copies the complete hyperlink so it can be opened. So suggesting to have a copy button in front of each file, so the name can be copied in.

When there are multiple new communications coming in for a particular case or ticket, can the notification icon show the number of new communications as well?

1.) Enable users to bulk categorise from the main dashboard inbox views where you can currently reassign or unassign multiple tickets at once a. To then subsequently resolve & add a note if required b. Or the ability to bulk reject or bulk reject as spam & add a note if required It might be a good idea to have this as a user access setting in builder user management, as some teams may only want team leaders/super users doing this. Use cases: 1.) For dealing teams, they may receive 200 to 400 end of month statements individually at the same time. It is very time consuming to categorise all tickets and resolve if they were just for information purposes for example 2.) If you get spammed or you end up with 1000s of tickets due to a ping pong match with auto responses… it would be handy for users to be able to bulk reject instead of the developers/BAs having to find/terminate the tickets in the Monitor

Can we have Format Painter Option available in Enate Email Editor?