Feature Suggestion

Along with the existing authentication options, could we also have an option for user to login via predefined username and password option.

As a self service user, I would like to log in using the SSO feature so that I don't need to manage/maintain a different set of credentials.

As a part of 2022.5 we are completely re-designing our self-service with the existing features and adding new features to the product Below are some of the existing features which will go through a major design change 1. User Profile Page 2. Action required for work item raised by the end customer 3. Tagging users within the request raised through self service 4. Overview of status of the request raised 5. Communication through self-service for request raised

Self service users can only start tickets, can you please provide option to start cases from self service portal.

SS user should have a similar user profile page where they can change Profile pic, language etc

As a SS user I should be be able to provide feedback on the work item raised

As a self service user I should be able to tag users when a ticket has been raised

As a self service user I would like to see all the request raised by my company or the community where I'm part of to be aware or learn from the past solution received by the request which are raised

Within the builder I should be able to create or edit custom cards for self service app