Feature Suggestion

Description Customers using Enate AI for email processing want a single view showing the effectiveness of all AI-powered email capabilities. Currently data is fragmented across multiple features. This enhancement would provide a unified dashboard covering: Email classification performance Sentiment analysis Thank-you detection Routing effectiveness AI confidence scores Automation rates Productivity gains The dashboard would help customers understand adoption, measure ROI, and identify optimisation opportunities across all AI-driven email workflows.

Enables creation of IDP reports that provide structured insights into document processing performance, accuracy, and key metrics, helping teams monitor, analyze, and optimize IDP outcomes effectively.

We are planning enhancements to the Team View Standard Report to provide a richer set of predefined operational metrics and KPIs. The proposed enhancements will offer greater visibility into team performance, workload distribution, efficiency, and service delivery outcomes through out-of-the-box reporting capabilities. This will reduce the need for custom reporting while enabling managers and operational leaders to access more actionable insights directly from standard reports. Planned Benefits Expanded set of standard reporting metrics Improved visibility into team performance and trends Reduced reliance on custom-built reports Consistent reporting experience across teams Faster access to operational insights for decision-making

We’re introducing a new report to provide visibility into AI-driven Ticket Categorization. The report will show: AI predicted category Confidence score Final category Manual changes (including who updated it) This will help measure AI accuracy, confidence trends, and user adoption. Applicable to Tickets only.

This feature introduces effective start and end dates for user membership within a user group. The intent is to enable accurate historical utilization and capacity reporting by determining when a user belonged to a specific user group. Currently, user groups are primarily used for permission management but are also leveraged for utilization reporting. The absence of time-bound membership creates inaccuracies when users move between groups, as historical capacity and utilization data are retroactively reassigned.

Hi Enate Team, I have been trying to create a new report that could show us how long users are being active on Enate. However, the report seems to only count the time that was spent only on Work Items. If it is possible, could you enable a different set of data to measure the full usage time please (from logging in to logging out)? The reason why I ask is because some users spend a lot of time on the Triage assigning tasks to their team but it does not reflect on the report. Thanks in advance, Lionel Djondo

Walkers have requested to have a new field called Parent Companyto be available in their custom data set.

Currently, user can see last 1 year closed work items and all running work items. But this does not allow user to view data for specific dates. Can we have data picker to view data for specific period of time?

Client wants to know work item reference involved in Sentiment analysis report. This will help them to analyse the work item to understand what went right/wrong.