Feature Suggestion

Walkers have requested to have a new field called Parent Companyto be available in their custom data set.

Currently, user can see last 1 year closed work items and all running work items. But this does not allow user to view data for specific dates. Can we have data picker to view data for specific period of time?

Client wants to know work item reference involved in Sentiment analysis report. This will help them to analyse the work item to understand what went right/wrong.

I would like a dedicated report to view user feedback information from when users click on the feedback icons in emails. This will help me get a better understanding of how our clients are feeling when service is delivered and how our teams are doing.

As a manager, I would like to have the below details in the Standard Embedded Report(in both the report i.e. Team view and User's Overview) Process Groups (marked in the below screenshot) Peer review related data (i.e. name of the user who performed the Peer Review and related details) Ticket categories & subcategories

Access to standard reports to enable full analysis of recorded sentiment.

As a Ops Leader, I want to show the time taken to resolve a ticket based on the time a ticket was actually assigned to a user for the first time to resolved time.

It would be very beneficial if Enate can add simple & basic dashboard for users. Some of the sample dashboards - For operation user How many work items completed by me today/week/month. How many work item completed on time v/s overdue for a given time? My productivity last week/month etc.. Team leader/Manager would like to see - Team's productivity last week/month Work completed on time v/s overdue current workload v/s resources available? etc.. as all of my users does not have access to BI tools like Power BI or Tableau. Having this simple dashboard help my operational user to know what's going on atm and take necessary steps. I will still continue using BI tools to know more powerful insights to drive strategic roadmap.

The users also need to see metrics on custom data, which should be easy to build from Views/Power BI. Also sometimes need arise to see data table rows in views section.

As a report developer accessing the datawarehouse, I would like to have the option to exclude the retired(deleted) objects which users will perform on Builder suchas tblCompanies, tblContracts, tblServices and tblProcesses