Feature Suggestion

Centric Brands is requesting for a new calculated field on embedded report to calculate the total number of outgoing email on a specific packet.

Hi Enate Team, I have been trying to create a new report that could show us how long users are being active on Enate. However, the report seems to only count the time that was spent only on Work Items. If it is possible, could you enable a different set of data to measure the full usage time please (from logging in to logging out)? The reason why I ask is because some users spend a lot of time on the Triage assigning tasks to their team but it does not reflect on the report. Thanks in advance, Lionel Djondo

Modify current GST reporting to add all the tickets that are not captured? Customer want to be able to quantify all the time users are spending in Enate as it impacts their utilisation, therefore, it is important that all QA tickets are itemised/captured in the current reports.

Request to have below fields added to the data warehouse, from a Service Agents point of view • Builder Role • Operational Role • User Groups • Address

As a user, I want to refer to timestamps in reports based on my timezone.

As a team manager, I want to see how much time a ticket has been in triage for, and how much time it took to close a ticket once it was moved to the correct category.

Hi Team Several reporting teams has asked this. We need ability to store master data in Enate. This master data will be used by reporting teams to merge the data with transactional data to develop business specific reports. A good example would be the ability to store benchmark data which will be used in productivity reports

To extract added notes as part of reports.

Need a report representing count of emails for which cases/tickets got created and for whom didn't (Unprocessed Emails from Monitor or on WorkManager)

As a part of embedded report Phase we we will looking at building the below Enhancement of delete functionality of reports/views Enhancement once a report is been shared with the user, a user will be able to see with whom this data has been shared Real time data for all open packets and incremental refresh for all close packets Adding couple of tbl packets data to warehouse for better reporting