Integration Suggestion

Hi there, As you know creating a customer>contract>service is a tideous and repetitive task. For this reason if we tried to automate customer creation and we were able to find API's to create customer and contract only. So on an average, it will take 8-10 seconds for the robot to create a new customer and contract including validations. But since we don't have API to create a service we had to rely on UI automation which takes about 30sec-1min. If we could have an API to create a service the time taken to create can be greatly reduced resulting in productive utilization. Regards, Dinesh Dinesh.Kumar@symphonyhq.com

Some of the parent packet objects are not populated in get action API, example Parent packet process name is null, can the relevant data be populated in get action API to ensure we dont have to make multiple API calls to get Case process name.