Hi there,
As you know creating a customer>contract>service is a tideous and repetitive task.
For this reason if we tried to automate customer creation and we were able to find API's to create customer and contract only.
So on an average, it will take 8-10 seconds for the robot to create a new customer and contract including validations.
But since we don't have API to create a service we had to rely on UI automation which takes about 30sec-1min.
If we could have an API to create a service the time taken to create can be greatly reduced resulting in productive utilization.