Integration Suggestion

It would be very useful, for us to have an integration that would pick up grammar and spelling mistakes and/or suggest alternative ways to phrase parts of the email based on sentiment. This would be particularly helpful for Users who suffer from dyslexia, or other similar challenges or when the User is writing the email in a language that is not their first language. I'd see this working similarly to when typing in a Word Document or in Outlook, whereat it would highlight/underline words or phrases (with colour co-ordinated indication), as to where the AI feels it is not grammatically correct or if the spelling is not correct. As for the sentiment correction, I would see this working the same except it would indicate when the sentiment appears negative, a brief description as to why and maybe a % rating for how negatively impactful the word or phrase is, for example "The word... is providing a negative sentiment - rated at 70%. Instead try...".

As we have Enate AI which ignores Thank You email for resolved work items, it will be helpful to have same for OOO mails that comes after resolving ticket while its still in feedback window. Also, if there is no feedback window, and we send an email and close the work item, any OOO mail will create new item, this should also be catered.

We have capability to create the contact automatically, but for some emails Enate is not getting the first name and because of that while sending the email to that email id(if tagged as requestor, cc etc.) Enate gives validation error that “Please specify the first name for the X email.” As an Ops user, I would like to have the feature to auto capture the email first name for all emails to avoid the additional clicks/work. Like when Enate is not able to capture the first name it should put the email id before “@” as the first name.