Feature Suggestion

When the ‘Hide Plus Address’ setting is enabled in exclusive mode, automatically generated reply emails—such as out‑of‑office responses, delivery failure notifications, and similar system‑generated emails—are currently creating new packets instead of attaching to the existing packet associated with the conversation. This breaks continuity and creates unnecessary fragmentation.

We are refreshing the Work Manager user experience to improve the look and feel while keeping existing capabilities intact. This new user experience will be released in stages through an alpha/beta program. A select few of you are invited to participate in this program to help shape the new version of Work Manager. In Alpha 2 we are going to release a refreshed design of the Case and Action screens.

Please improve Quickfind so that it shows results that are more relevant to me. Currently, it returns a large number of items, many of which belong to customers or areas I don’t work with.