Auto-generated Reply Emails Should Attaching to Existing Work Items Instead Of Creating New Tickets In Exclusive Mode
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C
Claudine Richardson
When the ‘Hide Plus Address’ setting is enabled in exclusive mode, automatically generated reply emails—such as out‑of‑office responses, delivery failure notifications, and similar system‑generated emails—are currently creating new packets instead of attaching to the existing packet associated with the conversation. This breaks continuity and creates unnecessary fragmentation.
Sandana Thevar
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in the pipeline
Sandana Thevar
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Sandana Thevar
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in the pipeline
C
Claudine Richardson
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