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Feature Suggestion

You speak, we listen. Your voice is influenced at every stage of the Product Life Cycle. Submit feedback to the Product Team to help us release the highest quality for you

Ability to search inside files and attachments

There are several operational scenario where in we will need ability to search inside attachments for specific worlds. These attachments are usually PDF and Excels.

in the pipeline

Abilty to preview Excel, Word files

As a user, I would be interested in previewing Excel and Word files without need to download the files. This will make work easier and faster, similar to file preview in Outlook and current functionality to preview PDF files

in the pipeline

Wait status comminality across all 3 work item type with customised wait reason

Ability to pause a case/action for X days in a waiting for more information state. Currently this available on tickets but not available for case/action.

in the pipeline

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