Re:Infer - 'Thank you' emails not affecting original resolution date
complete
T
Tijana Starcevic
As a user, I would like 'thank you' emails not to affect original resolution date of the ticket. Now if I resolve ticket within due date it still can be reported as completed-overdue if client's 'thank you' email reopens the ticket after due date. It should not affect the user KPIs.
Enate decided to build an integration with Re:infer (https://www.reinfer.io/initiatives/auto-triage) to delete this email and not open the case/ticket for these types of emails.
S
Sally Tse
No Longer using Re:Infer solution, will be included in the ChatGPT solution 2022.3 API pattern
Kamal Saran
complete
Kamal Saran
likely in 2023.1
Kamal Saran
possible in 2023.1
Kamal Saran
considered for 2023.1
This will be handled via re:infer 'ignore' email pattern.
Kamal Saran
closed
Kamal Saran
Hi,
Thanks for the detailed feedback on this. Really appreciated. We will not be building this feature at this time as reading the actual client email content & then making business decision on that basis can not be done by Enate and we don't have plan to do so.
We have decided to tackle other features as a priority because the majority of our customers have heavily requested them. Please see the in-progress requests to see what's coming in the next release. These features will also be beneficial to you.
We’re happy to revisit this request with you after our resources have become available again.
Thanks,
Kamal