It will be good if Enate can allow plugging my Machine Learning model to classify the work coming into the platform. This is will reduce a lot of manual work required to triage the incoming work and help us to meet the SLA with the clients.
the first release is planned for 2022.6 where we are going to integrate with Re:Infer to do this job. More detail about the Re:infer- https://www.reinfer.io/product