Bot Functionality - Send Email Communication to allow Resolution of Packet | Voters

Bot Functionality - Send Email Communication to allow Resolution of Packet

closed

Deirdre Pentony

The "Send Email Communication" activity provides the functionality to note that the Communication is the Resolution, however this will not resolve the packet. The user Interface allows this option "Send & Resolve". This would be really useful to have within this Activity

January 8, 2020

Kamal Saran

marked this post as

closed

Hi,
Thanks for the detailed feedback on this. Really appreciated. We will not be building this feature at this time.
We have decided to tackle other features as a priority because the majority of our customers have heavily requested them. Please see the in-progress requests to see what's coming in the next release. These features will also be beneficial to you.
We’re happy to revisit this request with you after our resources have become available again.
Thanks,
Kamal