Summary

Enate is introducing the ability for customers to connect their own Azure OpenAI model subscription to Enate's AI products, rather than relying on Enate's default third-party LLM subscriptions.

Under this Approach Enate's proprietary AI product layer remains fully in place. This layer continues to handle all business logic, prompt engineering, output shaping, and context alignment. The only change is that the underlying LLM powering those products is sourced from the customer's own Azure OpenAI subscription instead of Enate's.

How it works

Customers provide their Azure OpenAI model subscription, which Enate plugs into its existing AI product layer. Enate's orchestration, prompting logic, and output management remain unchanged. AI credit charges are unaffected.

Customer responsibilities

Customers taking this option are responsible for managing their Azure OpenAI model subscription, including keeping models updated to the latest releases and ensuring ongoing compatibility with Enate's AI product layer. If compatibility issues arise, Enate may need to suspend AI-driven processing or revert to its default LLM setup to protect live operations.

Important considerations

This feature is currently being built — it is not available in the existing architecture. Enate will work collaboratively with customers to deliver this capability. Customers should also note that adopting their own model does not eliminate AI risk, and ongoing testing and maintenance of the connected model remains their responsibility.

Out of scope

Enate AI Analyst and IDP (Intelligent Document Processing) does not support this approach due to deeply proprietary logic.