Way to unattach emails from a work item if the email has been attached incorrectly | Voters

Way to unattach emails from a work item if the email has been attached incorrectly

complete

Claudine Richardson

Sometimes, emails get incorrectly attached to a work item by system, when they should have created their own new work item. At the moment, there is no easy way for service agents to deal with this situation.

February 2, 2024

Kamal Saran

updated the status to

complete

Hi, 
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2024.1 including this is ready. 
You can also check out the full content of the release at https://docs.enate.net/whats-new/
Please discuss accessing a 2021.1 production release with the Enate Customer Success team. 
Thanks, 
Kamal Saran 
Head of Product

Kamal Saran

updated the status to

ready for 2024.1

Claudine Richardson

updated the status to

likely in 2024.1

Claudine Richardson

updated the status to

possibly in 2024.1