User able to send email without submitting - Disable Delete option after sending email
complete
K
Karthik Subramanya
Users while creating manual tickets, are able to send the email without even fully creating the ticket i.e,users selects the pre-requisites like Title, Description, Contacts, queue and send the email out without clicking on Submit button. Due to this, the ticket is not fully created, stays without any queue and without any due date. This will hamper SLA if user forgets to click SUBMIT as due date will not be calculated from start of email. Also possibly user can delete the ticket after sending email which means end user will have the data and packet reference but in Enate the packet does not exists at all if deleted - Can we have DELETE button disabled after sending email.
Kamal Saran
complete
Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2021.1.12.0 including this is ready.
You can also check out the full content of the release at https://docs.enate.net/whatsnewinenate2021-1/
Please discuss accessing a 2021.1 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Enate Product Manager
Kamal Saran
ready for 2022.3