Use AdvancedPacketSearch API to provide Last Email Received Date
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Deirdre Pentony
Andrew Teece, thanks but I'm not looking for new emails, I need to know when last time an inbound customer email was received so I can alter the due date and/or other actions based on this information and other criteria
Andrew Teece
Deirdre Pentony If you are building an integration it would be much more efficient to listen to WebHooks from Enate to notify you of new emails being received, rather than polling every 30 minutes.
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Claudine Richardson
Hiya Deirdre Pentony, thanks for this post! I have a few more questions for you:
- What specific use cases or scenarios will benefit from having the 'Last Email Received Date' available via the AdvancedPacketSearch API?
- Are there any specific data privacy or security considerations we should be aware of when providing the 'Last Email Received Date' through the API?
- How frequently do you anticipate needing to access the 'Last Email Received Date' data through the API?
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Deirdre Pentony
Hi Claudine Richardson, please see responses below
- This information will help us to decide if the due date will need amendment or chasers sent to clients
- We only need the date, no other information
- This would be required every 30 mins. My alternative is that I have to use the api PacketCommunications/GetCommunications and get the data from there, which is less than ideal when all I need is the date.