Improved control over team structure and queue visibility
At present only the Team Leader can add members to their team and control visibility to queues. It would be good to have a separate view of teams and team members, and allow a super user to adjust team structures and which queues a user can see.
At present the only way to create an ‘Operations Manager’ view is to create a hierarchy of Teams with the Manager at the top. This structure is confusing and fragile and does not allow for ‘Super Users’. Ideally a Manager would be able to look across the position for a number of teams - without recourse to a separate MI report.