Update My Team setup
under review
Kamal Saran
Merged in a post:
Improved control over team structure and queue visibility
S
Simon Stannard
At present only the Team Leader can add members to their team and control visibility to queues. It would be good to have a separate view of teams and team members, and allow a super user to adjust team structures and which queues a user can see.
Kamal Saran
Merged in a post:
Improved management view of work
S
Simon Stannard
At present the only way to create an ‘Operations Manager’ view is to create a hierarchy of Teams with the Manager at the top. This structure is confusing and fragile and does not allow for ‘Super Users’. Ideally a Manager would be able to look across the position for a number of teams - without recourse to a separate MI report.
A
Angelica Rocha
Here a little bit of details about this request:
As a manager, I need to see the activities assigned to each of the members of the different teams that I coordinate, without generating clashes between teams
As a team leader, I need to see the activities assigned to all members of my team, regardless if one of the team members belongs to more than one team.
The current team view is causing that when seniors share the same manager all seniors can see the cases of all teams
P
Pratyush Ranjan
under review
M
Michael Giraldo
Kamal Saran, would you have comments for this one?
Kamal Saran
Michael Giraldo: Hi Michel, I need to understand this request in bit more detail... but reading b/w the line - seems like asking for a bird-eye view across your teams/queue. This is something we have been thinking about but not planned yet.
Happy to chat about this in detail once we get the 21.1 out of the door and start planing for the next release.
S
Sebastian Camacho
As a Manager, I would like to allow a resource to belong to 2 or more teams.