Unmerging of tickets | Voters

Unmerging of tickets

under review

Stephen Bray

Where a ticket is merged in error there is currently no functionality to reverse this merge.

Could you please investigate if it is possible to unmerge the ticket or at least remove the comms relating to the ticket merged in error.

February 18, 2020

Magda Swidwinska

I wanted to share user feedback on the merge feature. If it's not possible to implement undo merge, you might want to consider canceling/delaying the merge as well. I mean a similar mechanism to cancel send, where we have 2 minutes to withdraw from the step.

David Anderson

This functionality would be extremely useful as despite best efforts mistakes are always made and being able to undo them quickly without creating more tickets is vital. Thanks

Sandana Thevar

marked this post as

under review

Kamal Saran

marked this post as

open

Kamal Saran

marked this post as

possibly in 2022.5

Magda Swidwinska

The unmerging function would be very useful or at least the Enate notification that user is planning to merge tickets dealing with 2 different Clients

Kamal Saran

Magda Swidwinska: Thanks Magda. 
That sounds like a very good idea. I added this as a separate request for tracking purposes and should be able to pull this off very soon in upcoming releases. 
https://feedback.enate.net/feature-request/p/merge-list-should-show-context-and-alert-end-user-if-tickets-are-from-different

Amidha Diwan

Similarly, if the ticket is split incorrectly (human error) there should be an option to undo split.

Tijana Starcevic

This would be useful if a user merged a ticket to a case or action.