Unlink the shared comms from linked packet - when unlinked or an additional option to unlink
C
Claudine Richardson
Great to hear your perspective, Navaneeth Kumar S! I have a few more questions for you:
- Can you provide a specific example or scenario where the lack of an option to unlink shared communications caused issues?
- How frequently do you encounter situations where shared communications need to be unlinked?
- What impact does the inability to unlink shared communications have on your workflow or data security?
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Navaneeth Kumar S
Claudine Richardson
- user had wrongly linked the case to an another and shared the comms, later to realise it was wrongly done - so he had an option to unlink the cases, but unlink the shared comms he couldn't
- not frequent enough - but this relates to data breach issues
- wrong client info being sent to other client can happen quite easily if comms are left unlinked