when a ticket is merged is merged into another ticket , next to ticket status shows the ticket reference number where it is Megred, but on the other ticket there is no clear way to identify the list of tickets or ticket that was merged into this this ticket.Users have to go to comms , timelines to identify the tickets. a list or different section in the ticket which shows related or merged tickets would help. Also when the users wants to see the communication on that ticket upon clicking they can be redirected to comms section to the respective related ticket.

When an action is marked unable to compete, the case packet goes on attention.

However the Case Owner has to do the following in order to know why was the action marked unable to complete

1- Open case

2- Open Action

3- Read the reason in action

4- Then come back to case

5- Rework Or Abort

If the unable to complete reason is showed next to action in the Case packet screen the case owner could simply rework or abort or launch ad-hoc action from the case.

Thus, it will be fewer steps, also in scenarios where the case owner is not supposed to view the action this would help