Ticket Automatically Assigned to same user post changing the category and un assign the ticket.
A
Anendra Singh
User changed the category and un assign the ticket from himself/herself after that new information received then that ticket automatically assigned to the user changed the category.
Expected behavior : Ticket should not be assigned to any user only new information icon should be updated.
D
Debbie Porter
Completely agree the ticket should stay in the original queue it's allocated to and remain unassigned until pulled from the work list. This is a big issue for all the teams working in Enate.
L
Laurence Williamson
Agree, big issue with having someone assigned to triage team emails then receiving all the emails in their workload