Show Case Process Name on action work item
complete
A
Ankit
In Work Manager when users are working on actions currently they cannot see the case process name. If they want to see the details they need to click on the parent case and then go to case and see the details.
Can we add these basic details in Actions for better user experience and avoid extra clicks in the system.
Kamal Saran
complete
Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2022.3 including this is available.
You can also check out the full content of the release at https://docs.enate.net/whats-new
Please discuss accessing a 2022.3 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Enate Product Manager
Kamal Saran
ready for 2022.3
Kamal Saran
Idea- should add case process name in top action tool header.
Kamal Saran
and Ankit - case title and action are the same. so does not make sense to repeat the same information twice. I will edit this post to "Show case process name on action work item".
A
Ankit
Kamal Saran: Okay. The Case Title is available as part of the title displayed on the tab. So i think it's fine. Yeah i think we need to show the case process name , it will be good if that is displayed as part of the Context.