Service Agent fields added to the Data Warehouse
C
Claudine Richardson
Hello Amber Hayes! I have a few more questions for you:
- Can you provide more context on how these fields are currently being used in your operations?
- What is the expected impact on your operations once these fields are added to the data warehouse?
- Are there any specific data formats or standards that need to be followed for these fields?
A
Amber Hayes
Claudine Richardson
1.
• Builder Role - it is a User Role which allows for a granular level of access to Builder for people based on their role and business requirements.
• Operational Role - it is a User Role which allows for a granular level of access to Work Manger for people based on their role and business requirements.
• User Groups - we use user groups to segregate work items, so that only certain user groups can see work items belonging to their user group
• Address - we want to start using this fields to show which office out user are based in
- It will allow us to run more detailed reports on our Users
- Not that I know of, we just need the data formats and standards to atch the other data fields for Service Agents currently