Separate queue where Group mailbox present in CC | Voters

Separate queue where Group mailbox present in CC

Harsh Mukhija

Emails where GMB present in CC, tickets associated to such emails should be present in separate queue as these tickets team do not need to work on.

Claudine Richardson

Great to hear your perspective, Harsh Mukhija! I have a few more questions for you:

Can you please clarify what you mean by 'GMB' in your request?
Could you provide more details on how you envision the separate queue functioning?
What is the expected outcome or benefit you hope to achieve with this separate queue?