Response on closed ticket, creates a notification to primary contact of closed packet
complete
N
Navaneeth Kumar S
As an end user(client side), when I respond individually to a ticket(with no knowledge on if ticket is closed or open) - I expect a response back to me and not the anyone else
when I respond with some confidential data, then letting the primary contact know about this is data breach
This needs to change so such issues do not occur in future
Kamal Saran
complete
Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2022.5 including this is available.
You can also check out the full content of the release at https://docs.enate.net/whats-new
Please discuss accessing a 2022.5 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Enate Product Manager
Kamal Saran
ready for 2022.5
Kamal Saran
likely in 2022.5
Kamal Saran
possibly in 2022.5
Kamal Saran
tech review