Reports Date based on User's Timezone | Voters

Reports Date based on User's Timezone

Harsh Seksaria

As a user, I want to refer to timestamps in reports based on my timezone.

January 23, 2024

Harsh Seksaria

For example, the team is working in the UK time zone, and their shift ends at 12.30 AM IST i.e. 7 PM UK time. 
If they are closing any tickets between 12.00 to 12.30 AM IST then it is coming under the next day in Enate data feed but the team is actually closing it on the same day because their shift ends at 12.30 AM IST and in their reports, it also showing Same day not next day. However, in data feed, it is showing the next day and creating a count mismatch issue.
This is specific to data shared to customers via Azure tenant or OData.