Remove the need to add a Note in order to resolve a ticket (Preview Available) | Voters

Remove the need to add a Note in order to resolve a ticket (Preview Available)

complete

Edward Slade

Adding a note is really useful when required. However, the majority of tickets to be resolved do not need a note adding so it only adds to processing time.

October 7, 2019

Kamal Saran

marked this post as

complete

Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2020.1.10.0 including this is ready. 
You can also check out the full content of the release at changelog section of this app or click on - https://feedback.enate.net/changelog/20201-production-release
Please discuss accessing a 2020.1 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Enate Product Manager

Kamal Saran

Hi, 
Do you know what, we’re working on this, fancy having a play? We’d love to know what you think! A preview release 2020.1.2.0 including this is ready. You can also check out the full content of the preview at changelog section of this app or click on - https://feedback.enate.net/changelog/20201-preview
Please discuss accessing a 2020.1 preview with the Enate Customer Success team.
Thanks,
Kamal  Saran 
Enate Product Manager

Kamal Saran

marked this post as

ready for 2022.3

Kamal Saran

marked this post as

considered for 2023.1

Option in \Builder to switch on/off the note requirement at system wide

Kamal Saran

Thanks Edward Slade for your feedback.

Do you like to disable this for all the tickets created in Enate or few specific ticket processes ?

Edward Slade

Kamal Saran: Disable for all tickets please