Reassign shortcut
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Elaine Dennehy
As a team lead who needs to go into vast numbers of tickets each day to read the contents before assigning to my team members, I would like a faster way to reassign the ticket (from within the ticket).
I only ever reassign/assign tickets to members of my team so it would be ideal to just see those team members/Recently used as a "first" and rest of the world as a "secondary". At the moment, with hundreds and hundreds of users in the drop down list I have to type at least 3 letters to get to members of my team. This slows me down.
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Claudine Richardson
Hi Elaine Dennehy,
Thank you for taking the time to share this — it’s really helpful, and we understand how having to search through hundreds of users in the reassignment dropdown could slow you down when you’re working through a high volume of tickets.
We’ll review this internally (including options like prioritising team members and/or recently used assignees) and monitor it from here. If we need any further details or clarification, we’ll be sure to reach out.
Thanks again for flagging it.
Best regards,
Claudine