Improved notification on the platform | Voters

Improved notification on the platform

complete

Kamal Saran

We are planning to build improved notification on the platform to cater to a lot of use case as below -

New Information (Email/Notes) on the work item
Work item assigned by the system
Work item reassigned
Due Date reminders for case/ticket/action
Action rejected
Action unable to complete
Robot is suspended
Robot is offline
Work item due date notification 'before due date'
Queue items Overdue
Case - waiting for attention state
Peer Review Failure and Passed
Ticket resolution email to the contact of the ticket.
Session timeout

and of course, all these will be offered in all the languages enate supports. These should be configurable by ops users in the work manager.

It'll be a while until we get to full events supported in the platform, but we'd love to know which events our users care about most. Please let us know if you need any other triggers as well?

August 21, 2020

Kamal Saran

marked this post as

complete

Kamal Saran

Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2022.3 including this is available. 
You can also check out the full content of the release at https://docs.enate.net/whats-new
Please discuss accessing a 2022.3 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Enate Product Manager

Kamal Saran

marked this post as

ready for 2022.3

Kamal Saran

marked this post as

likely in 2022.4

Kamal Saran

marked this post as

possibly in 2022.4

Saumya Dubey

If two users are working on same ticket/packet, without refreshing the first user should get notified if someone else starts working on it.

Kamal Saran

Merged in a post:

Notification to assignee for reassigned packet

Suraj Udupi

Currently packet assignment notification is sent to user only for initial assignment. We would like to have notification triggered to new assignee when same packet is reassigned.

January 23, 2022

Kamal Saran

marked this post as

open

Sally Tse

Notification for OOO or any automatic reply which comes up after the ticket/case is closed, it is difficult for the team to track and misses their timeline and due date. For this if we can get bell icon notification so that they can quickly get notified and update the status.

Sally Tse

Additional requirement on notification for user to subscribe

As an Enate user, I want to have notification for specific clients on new communications (email and notes) so that I can respond sooner instead of filtering the dashboard where there are many work items shared across my colleagues. This will improve efficiencies in the e2e process

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