Preventing auto-response email from triggering new ticket.
closed
Kamal Saran
closed
Kamal Saran
Hi Syed Zainal Abidin bin Syed Noh,
Thanks for the detailed feedback on this. Really appreciated. We will not be building this feature at this time.
Basically , In autoresponse email client might specify replacement contact person. If the ticket is not reopen it's not shown in Dashboard and person resolving the ticket might miss important information from client. All kind of incoming emails should reopen resolved tickets.
We have decided to tackle other features as a priority because the majority of our customers have heavily requested them. Please see the in-progress requests to see what's coming in the next release. These features will also be beneficial to you.
We’re happy to revisit this request with you after our resources have become available again.
Thanks,
Kamal
Kamal Saran
under review