Pin notes / Email | Voters

Pin notes / Email

Yathish Krishnamurthy

As a work manager user, I should have ability to pin or unpin a specific note / email so that this is on the top of the comms section. The pinned comms should be visible across Ticket, Case, Actions.

January 23, 2023

Kamal Saran

Merged in a post:

Point Marker in a Ticket

Amber Hayes

Would it be possible to add a feature inside a ticket that potentially flags a point in the email chain that could be noted and then clicked on above. 
Ie a little symbol on the left hand side, on the scroll bar on the 'Comms' and 'Timeline' tab.
Which then showcases when your scrolling down a ticket.

June 4, 2024

Claudine Richardson

Hiya Amber Hayes, thanks for this post! I have a few more questions for you:

Could you please elaborate on the specific scenarios where you feel the need for this feature?
What kind of information would you like to flag with this point marker?
How do you envision the interaction with these point markers? For example, what should happen when a user clicks on a point marker?

Kamal Saran

Merged in a post:

Comment box on all work item so user can see the important information at top rather then scrolling through a lot of notes in the timeline.

Stephen Bray

Can the user pin a comments box at the top of each packet for communication between users internally.

adding a note can be lost within the thread of communication and therefore a static comments section would be really useful.

January 23, 2023