Pause Tickets - Inbox view has new column to show the date & time when it will reappear for action
C
Craig Bachelet
To have an additional column to show date & time in the Owned inbox views of when paused tickets will reappear in their main inbox queue....
I’m requesting a new column to show when that paused ticket will reappear regardless of the pause option used.
This would help to manage upcoming workloads (individuals and team leaders)
C
Craig Bachelet
Apologies, this should also be available for Cases & Actions.
C
Craig Bachelet
Also to have this information in the Odata so we can clearly see how long things have been paused for and when they are due to come out of the pause state on our PowerBI reports