Option for user to override on specific action in a case instead of just the final date of the action in the case (on creation only) | Voters

Option for user to override on specific action in a case instead of just the final date of the action in the case (on creation only)

closed

Tijana Starcevic

As a user, I would like to override a specific action in the case which is core deliverable so that I do not miss the critical deadline of the action which is not the last action of the case. There are multiple actions which is not a critical date to the case (process)

April 12, 2021

Kamal Saran

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closed

Hi,
Thanks for the detailed feedback on this. Really appreciated. We will not be building this feature at this time.
We have decided to tackle other features as a priority because the majority of our customers have heavily requested them. Please see the in-progress requests to see what's coming in the next release. These features will also be beneficial to you.
We’re happy to revisit this request with you after our resources have become available again.
Thanks,
Kamal

Kamal Saran

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under review

Kamal Saran

Merged in a post:

Ability to select due dates from a specific action in the workflow when creating email communications

Sally Tse

As a Enate user, I want to create email communication and include a due date from an action used in the workflow so that I do not need to keep checking in Schedules or make any mistake with the wrong date

January 24, 2022

Kamal Saran

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open

Kamal Saran

marked this post as

closed

Kamal Saran

Tijana Starcevic
I think this can be achieved already by switching on the override function at the action in the enate builder.
as you see in the below screengrab. if you pick allow overriding Yes then the end-user will able to make the changes on a particular action SLA. Please let me know if you need more here.
Thanks,
Kamal.

Kamal Saran

marked this post as

under review