Notification for the failed emails
N
Navaneeth Kumar S
As a user, i would want a ticket/case to assign back to me when sent email fails after several time
Currently I would have closed them considered the emails have gone out - but it would have failed
no notifications or anyoptions given for us to know that this has happened and for any critical emails this causes escalations
C
Claudine Richardson
Hi Navaneeth Kumar S,
Thank you for taking the time to raise this — it’s really helpful, and we understand how important it is to be alerted when critical emails fail to send.
We’re going to review this internally and look into what options we have for notifying you (for example, assigning the ticket/case back to you when an email fails after multiple attempts). If we need any further details or clarification, we’ll be sure to reach out.
Thanks again for flagging it.