New information to automatically get "mark as read" upon response to the email | Voters

New information to automatically get "mark as read" upon response to the email

Suraj Udupi

Changes to the ‘Mark as read’ functionality – for example, mark as read automatically when I open the ticket (option to turn this feature on & off) or when certain actions are performed on the new information email, and be able to ‘mark as unread’ from the home screen

A week ago

Claudine Richardson

Hello Suraj Udupi! I have a few more questions for you:

What specific actions on the new information email should trigger the 'mark as read' feature?
Would you like the option to customize which actions trigger the 'mark as read' feature, or should it be a standard set of actions?
How important is the ability to toggle the 'mark as read' feature on and off for your workflow?