new information flag should be auto clear when I open a ticket | Voters

new information flag should be auto clear when I open a ticket

under review

Bobba Katona

Why doesn't the 'new information' sign disappear when we open the ticket? It's very annoying that every time we have to click click...

October 18, 2023

Bobba Katona

Here is the ticket with 'i' sign. I open the ticket and it's still there until I click on it and then click on 'Mark as read'. As opposed to when I open it, it should disappear as I'm reading the ticket.

Kamal Saran

Bobba Katona: got it thanks. let me review this with the team.

Bobba Katona

Kamal Saran: thanks

Kamal Saran

marked this post as

under review

Kamal Saran

Hi Bobba Katona Thank you for your feedback. I tried myself and it does work as you expected. Could you please send me the steps to replicate the issue? Your information will help the development team investigate further.