Kamal Saran: Hi Kamal, one of my use case within a process is, after certain action, I would like to send out an automated email with an attachment which need to be filled in by a contact and returned back before I could proceed further hence this new action type would be really helpful.

Typical HR process example would be, I would like to send out set of onboarding form's to new joiner and on return of it an agent needs to continue the process.

Yathish Krishnamurthy: you can achieve all the above with 'send email and wait'. am I missing something here?

Kamal Saran: Sorry I missed the peer review part, the only thing which is missing is if we want to peer review the action then that is not possible, right now we have to create a new action and if review fails we have to rework the case or restart the action, also restarting a previous action triggers an additional email which is not required in our scenario.